Effective Date: 5th April 2024

Welcome to Fairway Legends, your premier online destination for golf equipment and apparel. We are committed to protecting the privacy and security of our customers. This Privacy Policy outlines the types of information we collect from you, how we use it, and the steps we take to ensure your personal information is handled appropriately.

Information We Collect

We collect information to provide better services to all our users. The types of personal information we collect include:

Personal Identification Information: Name, email address, phone number, shipping and billing address.

Payment Information: Credit/debit card details or other payment details, depending on your form of payment.

Account Details: Username, password, and other information you provide when creating an account on Fairway Legends.

Usage Information: Information about how you use our website, such as the types of products you view or purchase.

Device Information: Information about the device you use to access our website, including hardware model, operating system, and unique device identifiers.

How We Use Your Information 

We use the information we collect for the following purposes:

To Provide Services: To process transactions, fulfill orders, and provide you with products and services you request.

To Improve Our Services: To enhance your shopping experience and improve our website's functionality.

For Marketing Purposes: To send you promotional materials, newsletters, and other communications if you have opted to receive them.

To Communicate: To respond to your inquiries, customer service requests, and to manage your account.

Sharing of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

Service Providers: We may share your information with third-party service providers that assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Associated Partners: We may share your information with third-party partners that assist us in operations, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include SSL technology to ensure that your sensitive data is encrypted during transmission.

Your Rights

You have the right to access, correct, or delete your personal information stored with us. You can do this by logging into your account or contacting us directly.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

App Privacy Policy

Introduction
This privacy policy sets out how we, Fairway Legends, use and protect any information that you give us when you use our app. We are committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this app, you can be assured that it will only be used in accordance with this privacy statement.

Entity Handling Data
This App is provided by Fairway Legends and developed by Clarity Growth.

What We Collect
We may collect the following personal and sensitive user data:

• Name and surname
• Email address
• Gender
• Handicap ability
• Customer status (member or non-member)

What We Do with the Information We Gather
We require this information to understand your needs and provide you with a better service and, in particular, for the following reasons:

• Internal record-keeping
• Improving our products and services
• Periodic promotional emails about new products, special offers or other information using the email address which you have provided
• Contacting you for market research purposes via email
• Customising the app according to your interests

Data Sharing
Your privacy is of the highest importance to us. We will not release your personal details to any third party other than Fairway Legends without your express consent.

Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data Retention and Deletion Policy
Personal and sensitive user data will be retained no longer than is necessary for the purposes for which it is collected. Users may request deletion of their personal data by contacting us via the contact details provided below. If you would like to delete your account please follow the instructions here.

Customer Contact Policy
We would like you to be the first to receive exciting offers and news about our products and services. We do this in various ways including email, SMS, phone and social media but only if you would like to receive our communications.

Your Privacy Promise

• We will never pass your personal details to any third party other than our data processors Fairway Legends.
• We will only use your details to help personalise communications.
  • This includes:
    • Tips and coaching advice to help you enjoy better golf
    • News and information to help you make informed choices
    • Details of new products and services
    • Special offers
    • Reminders and confirmation of lesson bookings
    • Feedback requests
• We will make sure our contact with you is relevant based on the information you give us.
• You can opt-out at any time. All you need to do is change your Promotional Preferences in My Account.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@fairway-legends.co.uk or Contact Us.

Thank you for choosing Fairway Legends. We are committed to providing you with an exceptional shopping experience while respecting your privacy.